General Questions
What products does LalaBook.pk offer?
At LalaBook.pk, we specialize in a diverse range of books across various genres, including fiction, non-fiction, academic, and children’s literature. Explore our extensive collection on our website!
How can I contact customer service?
You can reach our customer service team via email at lalabook.pk@gmail.com or by calling us at +923214458796 We’re here to assist you!
Ordering and Payment
How do I place an order?
To place an order, simply browse our website, add your desired books to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept two payment methods, Jazcash, and cash on delivery.
Shipping
What are your shipping options?
We offer standard and express shipping across Pakistan. Shipping costs and delivery times will be calculated at checkout based on your location.
Return Policy
What is your return policy?
At LalaBook.pk, we want you to be fully satisfied with your purchase. If you’re not happy with your order, you can return most items within 7 days of receipt for a refund or exchange.
Are there any items that cannot be returned?
Yes, certain items such as opened books or items in damaged condition cannot be returned. Please refer to our full return policy for specific details.
How do I initiate a return?
To start a return, please contact our customer service team. We will provide you with instructions and a return address.
How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.
Can I return a book that was on sale?
Yes, books purchased on sale are eligible for return under our standard return policy, as long as they meet the return criteria.
Additional Questions
How can I find out about promotions or discounts?
Subscribe to our newsletter to stay updated on the latest promotions, discounts, and new arrivals!
Do you offer gift cards?
Currently, we do not offer gift cards, but stay tuned for future updates on this option!
If you have any other questions not covered here, feel free to contact our customer service team for further assistance!